Frequently Asked Questions

Who is Drift Plus Adventures?

Drift Plus Adventures is a Kenya-based travel and tour company offering curated, immersive experiences across Kenya and East Africa. We specialize in...

What types of tours do you offer?

We offer a wide range of tour styles, including: • Wildlife safaris (game drives, photographic safaris) • Cultural & heritage tours (visiting local...

Do you offer private or customized tours?

Yes — we strongly believe that no two travelers are the same. All our private and group tours can be customized in terms of duration, route, accommoda...

How can I book a tour?

You can book via: • Our website (🌐 https://www.driftplus.co.ke/ ) • Email or WhatsApp with your preferred dates, number of people, and interests....

What payment methods do you accept?

We accept: • Mobile money (e.g., M-Pesa, if operating in Kenya) • Bank transfers • Credit/debit cards (through payment gateway) • Other local paym...

Is a deposit required to secure my booking?

Yes — to confirm your booking, we require a non-refundable deposit (typically 40% of the total cost). The remaining balance must be paid 5 days before...

Can I book online or through a travel agent?

Yes, to both — you can book directly through our website, or via affiliated travel agents. We will coordinate to ensure your booking is properly recor...

What is your cancellation policy & refund?

• By Us: We may cancel/modify trips due to weather, safety, or low enrollment, offering full credit or an alternative date. • By You: Cancellations m...

Can I reschedule my tour after booking?

We allow one free reschedule (subject to availability) if requested before D days from the start date. After that, rescheduling incurs a fee (or chang...

Can Drift Plus help with hotel or transport arrangements (beyond the tour)?

Absolutely. We can arrange: • Hotel or lodging accommodations (at all standard tiers). • Airport transfers, inter-city transport, private vehicles....

Can Drift Plus assist with SGR (Standard Gauge Railway) bookings?

Yes — we can help you book the Madaraka Express / SGR tickets in Kenya. • The official booking window opens 60 days in advance. (Kenya Peaks Adventur...

What should I bring on the tour?

Essentials include: • Valid passport / official ID • Photocopies of important documents • Lightweight, breathable clothing (with layers for cool mo...

Do I need to carry identification (official documents) for the tour?

Yes — you must carry your passport or government-issued ID (the same one used at booking). You may also be required to present it at border controls,...

Are your tours suitable for families with children?

Yes — we design family-friendly versions with adjusted pace, safety, and accommodation. Let us know children’s ages so we can plan appropriately (e.g....

Can you organize tours for school groups or special events?

Definitely. We have experience coordinating group travel, customized educational itineraries, and event-based tours. Contact your group size, goals, b...

Do you offer airport pick-up and drop-off services?

Yes. We can pick you up from the arrival airport (and drop you off at the end). We will coordinate your flight details (arrival time, terminal) to ens...

Are meals and drinks included in the tour package?

It depends on the package. Typically: • Some meals (breakfast, lunch, dinner) are included. • Drinking water is usually provided; alcoholic or speci...

Do you provide travel insurance, or should I arrange my own?

We strongly recommend that every traveler obtain independent travel insurance covering medical expenses, evacuation, trip cancellation, personal injur...

What safety measures are in place during the tours?

• We use vetted, licensed guides trained in first aid, wildlife awareness, and emergency procedures. • Well-maintained vehicles (4×4, safety features...

Do your guides speak multiple languages?

Yes — our guides are fluent in English and (if applicable) Swahili. On request, we can arrange guides conversant in other languages (e.g., French, Ger...

Are your vehicles comfortable and air-conditioned?

Yes. We use comfortable 4×4 vehicles or minibuses (depending on group size) equipped with good suspension, roomy seating, and pop-up roofs for wildlif...

What happens if it rains or the weather changes suddenly?

• Many of our tours run year-round, but we account for weather patterns. • In case of rain or unexpected conditions, we may adjust the route or sched...

Do you offer discounts for groups, students, or repeat customers?

Yes — we offer discounted rates for: • Large groups • Students (with valid ID) • Returning clients/repeat bookings Just ask when inquiring, and we...

What wildlife or attractions can I expect to see?

Kenya is rich in biodiversity and culture. Depending on your route, you may see: • The Big Five (lion, elephant, leopard, rhino, buffalo) • Other wi...

How long do your tours usually last?

Our tours range from 1 day (day trips) to multi-week expeditions. Common durations: 3–5 days, 7–10 days, or longer for deep explorations. You pick the...